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CareConnect

Introducing CareConnect

This upgrade is part of our ongoing commitment to making the CalWORKs Child Care process faster, simpler, and more secure for everyone. Whether you’re a parent managing your child care eligibility or a provider tracking attendance and reimbursements, going digital means less paperwork, quicker communication, and more time to focus on what matters most—supporting children and families.

Key Benefits of CareConnect

  • Submit Attendance Sheets Digitally– Attendance sheets are available in electronic form and can be tracked on your phone-add link how to submit online
  • Easy Parent Verification – At the end of the month parents will receive a text & email for approval and signature
  • Submit Time Sheets From Your Home – You will not need to mail or drop off paperwork. Just click submit through the mobile app, and it will automatically be received by our team
  • Access Essential Documents: Retrieve your Explanation of Payment documents and blank barcoded attendance sheets as well as other important documents
  • Check on the status of a payment: Follow this guide to learn how to view the status of your payments, noting different instructions for using CareConnect on a computer vs mobile phone app. 

Access Your Account Anywhere

Log in to your CareConnect account below, or download the CareConnect Mobile App from the Apple App Store or Google Play Store to manage your child care information on the go.

CareConnect Resources

Learn how to use the new CareConnect digital platform with our live webinars and step-by-step video tutorials. Whether you’re a parent or provider, you’ll get guided instructions on logging in, submitting documents, signing attendance records, and more—so you can manage your child care services with confidence.

Frequently Asked Questions

Have questions about the new CareConnect platform or updated processes? Our FAQ section covers everything from account setup to attendance submissions, payment tracking, and document uploads—so you can find answers quickly and keep things running smoothly.

Who do I contact if I have not received my payment?

Please allow 10 business days before reporting to the Provider Services Unit if a reimbursement has not yet been received.

Can I submit an attendance sheet without a parent signature?

Both parent and provider signatures are required in order to reimburse for childcare. CCCS will make every attempt to contact and obtain the parent’s signature on a Child Care Attendance Sheet  prior to reimbursement.

I need assistance with printing from the CarePortal.

Please select the “SUPPORT” button at the bottom of the CarePortal for assistance.

What if there is no Attendance Sheet available to print from the Care Portal?

Please contact the Parent Case Specialist assigned to the parent/guardian noted on the Child Care Certificate.

How do I know if CCCS received my attendance sheet?

You can review your attendance sheet status on the provider’s CarePortal. Once the attendance sheet is scanned into the database the status of the attendance sheet will change to received.

Who do I contact with a payment question or to report a discrepancy?

If you have a question regarding the amount of the calculated reimbursement, contact the Provider Department.

If you have a discrepancy regarding the child’s schedule/hours of care, contact the family/guardian’s Child Care Specialist listed on the Child Care Attendance Sheet or Child Care Certificate.

What happens if my identification is expired?

If your state/government identification is expired your agreement referral will be delayed or denied until valid identification is provided.

How do I change/modify my rates charged?

A licensed provider must submit an updated rate sheet in writing, 30 days prior to the first date of the rate change.

What is a non-operational day?

A Non-operational day is a day that a provider is closed for childcare.

Do I get paid for Provider vacations/holidays?

A licensed provider has 10 non-operational paid days per fiscal year to be reimbursed. These can either be defined as holidays, in-service days or vacation days. Any additional days will be considered closures and not paid according to agreement guidelines. Exempt providers do not get paid for closures.

How do I change/update my Direct Deposit/ACH information or sign up for Direct Deposit?

Please print the Direct Deposit Authorization form and submit to the family’s Child Care Specialist along with a direct deposit form from your bank or a voided check.


Child Care Subsidy Program Manager

Tanya Kiz

tanya.kiz@yolokids.org

Resources

Childcare & CareConnect Quick Resources


Still have questions on CareConnect? Feel free to reach out to the CareConnect team by emailing support@mcttechnology.com.